Telly Support

Need help? Email aleem.rz@gmail.com. Please don't include your child's name or any personal information in your message.

Common questions

The voice sounds robotic. Can it sound better?
Telly's narration is created with voices from iOS. Settings > Accessibility > Spoken Content > Voices lets you download higher-quality voices. Stories in the app are pre-recorded with the voice they were made with, so new stories will use the best voice available when we update them.

How does the sleep timer work?
Choose a time in the player. When it ends, the sound fades out gently and the story stops.

Does Telly need the internet?
No. All stories are included in the app.

How do I change settings?
Tap the grown-ups button (the gear icon) on the home screen and answer the grown-up question. Settings are protected so children can't change them.

What does Telly collect about my child?
Nothing. See our Privacy Policy.

I reinstalled Telly or got a new phone.
Telly is a paid app. Open the App Store, tap your profile picture > Purchased, and download Telly again. No extra purchase is needed.

I want a refund.
Refunds are handled by Apple. Visit reportaproblem.apple.com or use the link in your purchase receipt email.

How do I delete everything?
Delete the Telly app. Everything it stores is on your device and is removed with it.

I found a problem with a story or a mispronounced word.
Tell us the story title and what you heard at aleem.rz@gmail.com.

Telly is made by Veloptix. Contact: aleem.rz@gmail.com